Trek Lead Responsibilities

As a Trek Lead, your role involves various responsibilities to ensure a smooth and enjoyable trekking experience for customers :

Note: Please be present at the pickup Point 30 mins before the actual start time

  1. Customer Engagement and Paperwork:
    • Welcome customers with a friendly smile and strike up conversations at the pickup point.
    • Assist customers in completing the necessary disclaimer forms.
    • Capture a picture of the odometer reading.
  2. Customer Communication and Introduction:
    • Call out customers’ names before departing from the pickup point.
    • Conduct introductory sessions once all pickups are completed.
    • Introduce Adventure Buddha, its history, and the various trip destinations.
  3. Trip Itinerary and Trek Lead Introduction:
    • Share the itinerary for the upcoming days, explaining the plans and activities.
    • Introduce yourself as the Trek Lead and facilitate customer introductions to foster a sense of camaraderie.
  4. Team-Building Activities:
    • Engage customers in inclusive games, such as charades, songs, or dances, to promote interaction and team bonding.
  5. Travel Breaks:
    • Schedule restroom breaks during the journey to accommodate customers’ needs.
    • Conduct headcounts before resuming travel after each break.
  6. Homestay Arrival and Room Allocation:
    • Coordinate with the homestay staff to allocate rooms based on instructions.
    • Inform customers about the expected readiness time.
  7. Meal Coordination and Feedback:
    • Communicate with the homestay staff to ensure timely breakfast arrangements.
    • Ensure all customers are served sufficient food and gather feedback on the quality.
  8. Itinerary Recap and Group Unity:
    • Reinforce the day’s itinerary, including inclusions and exclusions.
    • Emphasize the importance of staying together as a group throughout the day.
  9. Timings and Locations:
    • Inform customers about timings and locations for sightseeing, shopping, or lunch stops.
    • Emphasize the return time and meeting point for everyone’s convenience.
  10. Customer Safety:
    • Remain vigilant and provide guidance to customers near water bodies or risky areas to ensure their safety.
  11. Evening Activities and Campfire:
    • Organize group activities, games, dances, or other engaging events during the evening.
    • Foster a lively atmosphere and encourage customer participation.
  12. Departure Information:
    • Brief customers on the next day’s itinerary and wake-up times before signing off for the day.
  13. Feedback Collection:
    • Engage customers during the return journey, seeking their reviews and suggestions for improvement.
    • Take notes of their feedback for future reference.
  14. Problem-Solving Abilities: Trek Leads should possess strong problem-solving skills and the ability to think on their feet. They must be prepared to handle unexpected situations, adapt to changing circumstances, and make quick decisions in the best interest of the team’s safety and well-being.

Checklist for Trek Leads

  1. Create a Welcoming Atmosphere:
    • Ensure customers feel at home by offering a warm and friendly environment throughout the trip.
  2. Regular Check-ins:
    • Continuously check on each customer to ensure their well-being and inquire if they need any assistance.
  3. Food Satisfaction:
    • Confirm that the food provided at the homestay is plentiful and meets everyone’s dietary needs.
  4. Seek Feedback on Food:
    • Ask customers about the taste of the meals and note any specific requests or improvements to communicate with the homestay staff.
  5. Promote Group Cohesion:
    • Emphasize the importance of sticking together as a group during the entire trip for a cohesive and enjoyable experience.
  6. Capture Group Moments:
    • Take group photos at various scenic locations, with and without a banner, to create lasting memories.
  7. Encourage Participation in Reels:
    • Motivate customers to showcase their dance moves or engage in trending reels for fun and memorable moments.
  8. Engage Customers in Bus Games:
    • Organize interactive games that involve all customers during bus journeys to foster engagement and entertainment.
  9. Enjoy Music and Dancing:
    • Play lively and energetic music, encouraging customers to dance and enjoy themselves while traveling.
  10. Post-Dinner Activities:
    • Gather everyone after dinner and involve them in enjoyable activities, such as group games, storytelling, or bonfires.
  11. Alcohol Policy:
    • Clearly communicate that the trip does not permit the consumption of alcohol and ensure compliance throughout the journey.
  12. Lead by Example:
    • As Trek Leads, refrain from consuming alcohol or smoking during the trip to maintain professionalism and set a positive example.
  13. Collect Trip Reviews:
    • After the trek, ask customers to provide their overall feedback on the trip as well as trek leads and try to record their reviews for reference and improvement.